While it is uncommon, if any of our products arrive damaged due to production or shipping, Customeeple guarantees their return. We understand the importance of receiving products in pristine condition, and we are committed to ensuring your satisfaction. However, please keep in mind that our products are handmade or produced in limited runs, and minor imperfections or variations may occur, adding to their unique character and charm. These slight variations do not qualify as a reason for return, as they are inherent to the nature of our craftsmanship.
In accordance with consumer rights, you may also be entitled to exercise the right of withdrawal under certain circumstances. The right of withdrawal allows you to return the product and receive a refund within a specified timeframe. Please note that the right of withdrawal applies to non-customized products and does not extend to personalized or customized items made to your specific preferences.
To initiate a return under the right of withdrawal, please follow these steps within the specified timeframe (typically 14 calendar days) from the date of receiving the shipment:
- Contact Customeeple by sending an email to hello@customeeple.com, stating your intention to exercise the right of withdrawal and providing your order details.
- Our customer support team will guide you through the return process, including any necessary documentation or forms that need to be completed.
- The buyer is responsible for arranging the return shipment, including covering the shipping cost.
Once we receive the returned item, our team will carefully inspect it to ensure that it meets the criteria for return under the right of withdrawal. If the return is approved, Customeeple will refund the purchase price through the original payment method used during the purchase process. Please note that in the case of a withdrawal, the buyer is responsible for the shipping cost associated with the return. However, if the item is found to be faulty or defective, all costs, including shipping, will be covered by Customeeple
Please note that customized products, which are specifically tailored to your preferences, cannot be returned under the right of withdrawal unless they are found to be faulty or broken. We take great care to ensure the quality and accuracy of our customizations, and we encourage customers to review all details and specifications before placing an order.
At Customeeple, we strive to provide a seamless shopping experience and maintain the highest standards of customer service. Should you have any further questions, concerns, or specific inquiries about our return policy, including the right of withdrawal, please don’t hesitate to contact us. We value your satisfaction and appreciate your understanding.